Facilities Administrator

SmartRecruiters, Inc.; Burslem; On-site; GBP 23,000 - 29,000; Full time

Job summary

bet365 is seeking a dedicated Facilities Administrator to keep our operations running smoothly across sites. You will oversee helpdesk workflows, facilities systems, and administrative tasks to support daily site activities.

The role is full-time with a rolling 4-on-7 shift pattern, requiring flexibility and strong organisational skills to manage multiple priorities and stakeholders effectively.

Qualifications

• Proficiency in CAFM systems and Helpdesk software.
• Excellent time management and ability to multitask.
• Strong communication with internal and external contacts.
• Ability to work independently while supporting team objectives.

Responsibilities

• Act as primary contact for the business and external contractors.
• Monitor mailboxes, CAFM, and booking systems for continuous support.
• Provide administrative assistance to the Facilities team.
• Coordinate pool vehicle bookings and EV charging points.
• Collaborate with Engineering to build structured job plans.
• Manage high-priority maintenance jobs through to resolution.

Skills

CAFM systems

Helpdesk software

Time management

Stakeholder communication

Independent working

Tools

CAFM systems

Microsoft Outlook

Microsoft Excel

Job description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

Behind every seamless workspace is a sharp Facilities Administrator keeping operations running smoothly.

The Facilities team delivers environments where people can thrive, managing building infrastructure, helpdesk systems, and workspace logistics across our operations.

This role involves overseeing helpdesk software, maintaining facilities systems, and coordinating administrative workflows to support daily site activities.

This position is offered on a full-time basis, requiring a flexible approach with shifts allocated on a rolling rota of any 4 days from 7.

Qualifications

• Proficiency in CAFM systems and Helpdesk software
• Executing tasks under pressure to meet strict deadlines with absolute attention to detail
• Administration of Microsoft Office applications including Outlook and Excel
• Managing internal and external stakeholder communications as a primary point of contact
• Time management and organisational capabilities for juggling competing priorities
• Operating independently without supervision while contributing to team objectives

Additional Information

• Act as the primary point of contact for the business and external contractors
• Monitor mailboxes, CAFM, and booking systems to maintain continuous operational support
• Provide administrative assistance to the wider Facilities team
• Coordinate pool vehicle bookings and electric vehicle charging points
• Collaborate with Engineering teams to build structured job plans
• Manage high-priority maintenance jobs through to full resolution

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.