Facilities Helpdesk Specialist, FM Support, Flexible Hours

Gleeds Corporate Services Ltd; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Contributory pension

Employee Assistance Programme

Flexible working arrangements

Job summary

Gleeds is recruiting a Helpdesk Operative for the Nottingham office to join a busy facilities management team serving healthcare and retail clients. You will handle CAFM tasks, coordinate contractors, and maintain clear communication to ensure end-to-end service.

The role requires strong time management, attention to detail, and the ability to work in a fast-paced environment. We offer a contributory pension, Employee Assistance Programme (EAP), and flexible working arrangements.

Qualifications

• Experience in a facilities helpdesk or FM support role.
• Ability to follow defined processes in a high-volume environment.
• Strong communication skills and attention to detail.

Responsibilities

• Allocate tasks on to the system and allocate contractors to resolve facilities management issues.
• Direct communication with customer to ensure the end to end job process has been completed.
• Chase outstanding tasks and ensure resolution and update customers.
• Reply to emails and update systems.
• Follow processes to ensure client instructions are adhered to.
• Triage incoming calls and ensure that service level agreements are applied.
• Raise jobs onto the CAFM system and speak with contractors to arrange attendance.
• Direct communications with customers ensuring that they are kept up to date.
• Follow through process until jobs are completed.
• Chase outstanding tasks to ensure resolution as quickly as possible.
• Answering emails and responding to queries, ensuring that notes are up to date on the system.
• Follow processes to meet client requirements.
• Out of Hours escalation on a rotational basis.

Skills

Time management

Teamwork

Communication skills

Attention to detail

Problem solving

IT systems experience

Tools

CAFM system

Email/CRM

Job description

Gleeds is recruiting a Helpdesk Operative for the Nottingham office to join a busy facilities management team serving healthcare and retail clients. You will handle CAFM tasks, coordinate contractors, and maintain clear communication to ensure end-to-end service.

The role requires strong time management, attention to detail, and the ability to work in a fast-paced environment. We offer a contributory pension, Employee Assistance Programme (EAP), and flexible working arrangements.