Facilities Operations Manager

JR United Kingdom; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in London is seeking a Facilities Operations Manager to oversee operations across EMEA. The role involves managing relationships with landlords and vendors, ensuring top-notch workplace experiences, and driving process improvements. Candidates should have a strong background in facilities management and excellent people skills.

Qualifications

• 3+ years’ experience in Multi Site / Campus Facilities Operations management role.
• Ability to work effectively within deadlines in a fast-paced environment.

Responsibilities

• Management of Facilities Operations across the EMEA Region.
• Drive continuous improvement of processes and procedures.
• Control of business critical/emergency situations.

Skills

People Management

Client Relationship Management

Negotiating

Organizational Skills

Education

Third level qualification in property, facilities or operations

Job description

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Location: London – Kings Cross (3 days onsite, 2 days WFH)

Responsibilities:

- Management of Facilities Operations in traditional and serviced offices across the EMEA Region

- Ensure the delivery of best in class workplace to all Employees, including leading initiatives and special projects to enhance the workplace experience.

- Work closely with the Planning and Projects team to ensure the successful delivery of a best in class office of new workplace space, that provides appropriate solutions to enable company to scale successfully

- Management of the working relationships with Landlords, Managing Agents, contractors and local vendors.

- Work closely with key business partners and cross functional groups across EMEA.

- Control of business critical/emergency situations and seeks to resolve promptly while ensuring minimum disruption to the business.

- Oversee excellent and consistent levels of customer service delivery across all EMEA sites.

- Management of Facilities budget/forecasting across the sites.

- Drive continuous improvement of processes and procedures within the facilities environment.

- Produce and communicate management information (financial, KPI’s , SLA’s, PSC )

Requirements:

- Excellent people management skills with a vision for future development of the FM function.

- Strong Client Relationship Management

- Strong negotiating and influencing skills

Minimum Qualifications:

- Third level qualified, preferable in property, facilities or operations

- 3 + years’ experience in Multi Site / Campus Facilities Operations management role

- Ability to work effectively within deadlines in a fast-paced, growing environment

- Organizational skills coupled with attention to detail and follow-up

- Experience in a multi-office environment across multiple time zones