Facilities Administrator

bet365; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

bet365 is seeking a Facilities Administrator to keep daily site operations running smoothly. You will oversee helpdesk systems, CAFM platforms, and administrative workflows across the Facilities team, ensuring timely responses and accurate record keeping.

This full-time role requires a flexible, rolling rota of 4 days from 7, with a proactive approach to coordinating bookings, maintenance tasks, and stakeholder communications with internal teams and external contractors.

Qualifications

• Experience with CAFM and helpdesk software.
• Ability to work under pressure to meet deadlines with attention to detail.
• Proficient in Microsoft Office (Outlook, Excel).
• Strong communication with internal and external stakeholders.
• Excellent time management and ability to juggle priorities.
• Self-motivated and able to work independently while contributing to the team.

Responsibilities

• Serve as the primary point of contact for the business and external contractors.
• Monitor mailboxes, CAFM, and booking systems to maintain continuous operational support.
• Provide administrative assistance to the wider Facilities team.
• Coordinate pool vehicle bookings and electric vehicle charging points.
• Collaborate with Engineering teams to build structured job plans.
• Manage high-priority maintenance jobs through to full resolution.

Skills

MS Office proficiency

Stakeholder communications

Time management

Independent worker

Tools

CAFM software

Helpdesk software

MS Office (Outlook & Excel)

Job description

Behind every seamless workspace is a sharp Facilities Administrator keeping operations running smoothly.

The Facilities team delivers environments where people can thrive, managing building infrastructure, helpdesk systems, and workspace logistics across our operations.

This role involves overseeing helpdesk software, maintaining facilities systems, and coordinating administrative workflows to support daily site activities.

This position is offered on a full-time basis, requiring a flexible approach with shifts allocated on a rolling rota of any 4 days from 7.

Qualifications

• Proficiency in CAFM systems and Helpdesk software
• Executing tasks under pressure to meet strict deadlines with absolute attention to detail
• Administration of Microsoft Office applications including Outlook and Excel
• Managing internal and external stakeholder communications as a primary point of contact
• Time management and organisational capabilities for juggling competing priorities
• Operating independently without supervision while contributing to team objectives

Additional Information

• Act as the primary point of contact for the business and external contractors
• Monitor mailboxes, CAFM, and booking systems to maintain continuous operational support
• Provide administrative assistance to the wider Facilities team
• Coordinate pool vehicle bookings and electric vehicle charging points
• Collaborate with Engineering teams to build structured job plans
• Manage high-priority maintenance jobs through to full resolution

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.