Facilities Management Operations Manager

TN United Kingdom; Cambridge; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Facilities Management Operations Manager to lead the delivery of exceptional workplace services at a prestigious university. This role is pivotal in enhancing customer experience and ensuring high standards of service delivery across various functions. You will engage with key stakeholders, manage budgets, and ensure compliance with health and safety regulations. If you have a passion for customer service and a proven track record in FM leadership, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Demonstrated leadership experience in FM and Workplace Services.
• Passion for delivering customer-focused services.

Responsibilities

• Lead delivery of customer-focused FM services.
• Manage budgets and ensure statutory compliance.
• Drive FM performance through SLAs and KPIs.

Skills

Leadership in FM

Customer Service Focus

Budget Management

Health & Safety Compliance

Communication Skills

Education

Degree Level Qualification

Level 7 Business or Management Qualification

Recognised Health & Safety Qualification (IOSH, NEBOSH)

Chartered Membership of Professional Body

Job description

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Facilities Management Operations Manager, Cambridge

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Client:

University of Cambridge

Location:

Cambridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bb016e741848

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Workplace Services Team are seeking an FM Operations Manager to lead the delivery of customer focussed workplace services across the University of Cambridge.
This role has a key day to day interface with all key stakeholders within the University.

The main duties of the role include:

• Lead Customer focussed delivery of FM services
• Develop and implement workplace strategies
• Act as a the primary interface with Estates Division functions such as Asset Management, Building Surveying, Statutory Compliance, Health & Safety, Programme Delivery and Sustainability
• Drive FM performance through SLA's and KPI's
• Deliver high standards of statutory compliance and health & safety performance
• Budget management
• Providing technical and FM guidance
• Contract Management and Service Delivery of key Soft FM contracts including cleaning, waste services and pest control
• Management of the Reprographics service, AV service, Messenger service and Central Stores function
• Management of 80 centrally booked lecture theatres and examination rooms

This role sits within the Estates Operations Team which is part of the wider Estates Division.

The Estates Operations section sits within the University's Estates Division and is responsible for the maintenance and operation of the University's operational and non-operation estate. The Operational Estate compromising some 370 teaching, academic and research buildings with a total footprint of 723,000 square metres and an insurance value in excess of £3.4bn. The Non-Operational Estate comprises more than 1000 Investment, support and residential properties and the University Farm. The annual estate running costs exceed £50m.

About You

You will be able to demonstrate leadership experience in FM and Workplace Services within large and complex buildings.

As well you will be able to show a real passion for delivering customer focussed services and understand the importance of the customer journey within a building.

For this role you will need to be an excellent communicator, who has the ability to show strong leadership and work within a team to deliver a high standard of service.

Qualifications

Qualified to Degree Level or Level 7 Business or Management qualification Recognised health & safety qualification such as IOSH, NEBOSHChartered Membership of an appropriate professional body (e.g. RICS, CIBSE, IWFM, IAM, CMI)

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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Created on 26/04/2025 by TN United Kingdom