Senior Cost Manager

Gleeds Corporate Services Ltd; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Contributory pension

Employee Assistance Programme

Flexible working arrangements

Job summary

Gleeds is recruiting a Helpdesk Operative for the Nottingham office to join a busy facilities management team serving healthcare and retail clients. You will handle CAFM tasks, coordinate contractors, and maintain clear communication to ensure end-to-end service.

The role requires strong time management, attention to detail, and the ability to work in a fast-paced environment. We offer a contributory pension, Employee Assistance Programme (EAP), and flexible working arrangements.

Qualifications

• Experience in a facilities helpdesk or FM support role.
• Ability to follow defined processes in a high-volume environment.
• Strong communication skills and attention to detail.

Responsibilities

• Allocate tasks on to the system and allocate contractors to resolve facilities management issues.
• Direct communication with customer to ensure the end to end job process has been completed.
• Chase outstanding tasks and ensure resolution and update customers.
• Reply to emails and update systems.
• Follow processes to ensure client instructions are adhered to.
• Triage incoming calls and ensure that service level agreements are applied.
• Raise jobs onto the CAFM system and speak with contractors to arrange attendance.
• Direct communications with customers ensuring that they are kept up to date.
• Follow through process until jobs are completed.
• Chase outstanding tasks to ensure resolution as quickly as possible.
• Answering emails and responding to queries, ensuring that notes are up to date on the system.
• Follow processes to meet client requirements.
• Out of Hours escalation on a rotational basis.

Skills

Time management

Teamwork

Communication skills

Attention to detail

Problem solving

IT systems experience

Tools

CAFM system

Email/CRM

Job description

About this opportunity

Gleeds Facilities Management (FM) is currently recruiting for Helpdesk Operatives to work as part of a team providing Facilities Management services clients within the healthcare and retail / licensed trade sector. This is a permanent, full-time opportunity based in the Gleeds Nottingham office.

Responsibilities

Individuals at Gleeds operate as a team, accordingly, there will be sometimes when tasks outside of your core role may be requested to support other areas. Similarly, you will be supported by the team as required.

The role has a core function and the key tasks within this are listed below.;

• Allocate tasks on to the system and allocate contractors to resolve facilities management issues.
• Direct communication with customer to ensure the end to end job process has been completed.
• To chase outstanding tasks and ensure resolution and update customers.
• Reply to emails and update systems.
• Following process to make sure that client instructions are adhered to
• Triage incoming calls & ensure that service level agreements are applied
• Raise jobs onto the Computer Aided Facilities Management (CAFM) system and speak with contractors to arrange attendance
• Direct communications with customers ensuring that they are kept up to date
• To follow through process until jobs are completed
• Chase outstanding tasks to ensure resolution as quickly as possible
• Answering emails and responding to queries, ensuring that notes are up to date on the system
• Following process to make sure that client requirements are met
• Out of Hours, point of escalation (Evenings / Weekends / Bank Holidays) on a rotational basis

As a Gleeds team member, you will have access to:

• Opportunities to develop and grow your career
• A contributory pension scheme
• Employee Assistance Programme
• Flexible working arrangements

Who we’re looking for;

To deliver the role, the candidate will need to demonstrate that they can follow processes, work in a high-volume task orientated role and have excellent time-management skills and be able to work on multiple in-house IT systems. You will also have a good attention to detail with the ability to problem solve, work well as part of a team and be confident with good communication skills.

About us

Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.

Gleeds is committed to an inclusive workplace where everyone feels respected and valued. We uphold the principles of Fairness, Inclusion and Respect (FIR) and embrace the diversity of our teams. As an equal opportunities employer, we provide support, flexibility and accessibility for all. If you require reasonable adjustments, please contact our Talent Team at [e-mail]