FM Helpdesk Coordinator | Facilities Support & Maintenance

BGIS UK & Europe; East Midlands; On-site; GBP 26,000 - 32,000; Full time

Job summary

BGIS is seeking a Helpdesk Coordinator in South Normanton, Derbyshire, to provide administrative and customer support across FM maintenance contracts. You will log, allocate and monitor reactive requests, raise and manage work orders, and ensure all job information is accurate and visible in CAFM systems.

As the first point of contact for clients, engineers and subcontractors, you will coordinate service delivery, schedule planned maintenance, monitor SLAs, update portals and reports, and help

Qualifications

• Previous experience in a Helpdesk, Service Desk, Coordinator or Contract Support role.
• Experience within Facilities Management, Maintenance, Engineering or a similar service environment is desirable.
• Strong administrative and organisational skills.
• Experience using CAFM systems such as JobLogic, Concept, Maximo, SAP or similar.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Good attention to detail and accuracy.
• Proficient in Microsoft Office, including Outlook, Excel and Word.

Responsibilities

• Act as the first point of contact for all maintenance-related enquiries via phone and email.
• Log, allocate and monitor reactive maintenance requests through CAFM systems.
• Raise and manage work orders, ensuring all job information is accurate and complete.
• Coordinate engineers and subcontractors to ensure service delivery requirements are met.
• Liaise with clients to acknowledge requests, provide updates and manage expectations.
• Schedule planned preventative maintenance (PPM) activities and support delivery of maintenance programmes.
• Monitor job progress and ensure works are completed within agreed service level agreements (SLAs).
• Maintain accurate records, documentation, certificates and compliance information.
• Update customer portals and internal systems with relevant job information and status updates.
• Support the production of reports for operational and contract management teams.
• Raise purchase orders and assist with supplier and subcontractor administration where required.
• Resolve helpdesk queries efficiently and escalating issues where necessary.
• Build positive working relationships with customers, engineers, suppliers and colleagues.
• Ensure all activities are carried out in accordance with company procedures and health & safety requirements.
• Support continuous improvement initiatives to enhance service delivery and customer satisfaction.

Skills

Administrative skills

Organisational skills

Customer service

Communication skills

Prioritisation

Attention to detail

Microsoft Office

Tools

JobLogic

Concept

Maximo

SAP

Job description

BGIS is seeking a Helpdesk Coordinator in South Normanton, Derbyshire, to provide administrative and customer support across FM maintenance contracts. You will log, allocate and monitor reactive requests, raise and manage work orders, and ensure all job information is accurate and visible in CAFM systems.

As the first point of contact for clients, engineers and subcontractors, you will coordinate service delivery, schedule planned maintenance, monitor SLAs, update portals and reports, and help