Facilities Helpdesk Specialist (Hybrid) – Fast-Paced Support

Partou UK Limited; Denton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Pension scheme

Childcare discount 60%

Birthday day off

Health & wellbeing support

Access to Partou Academy

Job summary

Partou UK Limited in Denton is seeking a proactive Facilities Helpdesk Assistant to join our national facilities team. The role is permanent, 37.5 hours per week, with a £27,000 per annum salary and hybrid work consisting of 2 days remote.

You will handle maintenance enquiries across our nursery network, log and prioritise tickets, liaise with nurseries, contractors and suppliers, monitor SLAs, raise purchase orders, review quotations and support compliance documentation.

Responsibilities

• Managing incoming maintenance requests via phone, email and helpdesk systems.
• Logging, prioritising and escalating reactive maintenance issues.
• Liaising daily with nurseries, contractors and suppliers.
• Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
• Raising and managing purchase orders and goods receipting.
• Reviewing contractor quotations before approval.
• Supporting compliance documentation and records management.
• Providing feedback on contractor performance to support continuous improvement

Job description

Partou UK Limited in Denton is seeking a proactive Facilities Helpdesk Assistant to join our national facilities team. The role is permanent, 37.5 hours per week, with a £27,000 per annum salary and hybrid work consisting of 2 days remote.

You will handle maintenance enquiries across our nursery network, log and prioritise tickets, liaise with nurseries, contractors and suppliers, monitor SLAs, raise purchase orders, review quotations and support compliance documentation.