Facilities Helpdesk Scheduler & Planner | Sheffield

Multitask Personnel; Sheffield; On-site; GBP 15,000 - 21,000; Full time

Job summary

Multitask Personnel is recruiting an experienced FM Helpdesk Scheduler/Planner in Sheffield. The role involves acting as the first contact for maintenance requests, logging and prioritising jobs in a CAFM system, and scheduling reactive, planned and preventative maintenance.

You will allocate works to subcontractors, ensure timely completion within SLAs, and keep stakeholders updated while maintaining accurate records and compliance documentation.

Qualifications

• Previous experience in a helpdesk, scheduling or coordination role.

Responsibilities

• Act as the first point of contact for maintenance and service requests by phone, email and internal systems.
• Log, prioritise and manage jobs using a CAFM system.
• Schedule reactive, planned and preventative maintenance works.
• Allocate works to subcontractors and coordinate attendance.
• Liaise with subcontractors to ensure jobs are completed within agreed timescales and SLAs.
• Monitor jobs from initial request through to completion, chasing updates where required.
• Keep customers and internal teams updated on the progress of works.
• Maintain accurate job records and system information.
• Support compliance records, reporting and general FM helpdesk administration.

Skills

Helpdesk experience

Scheduling

Coordination

Facilities management

Microsoft Office

Tools

CAFM systems

MS Office

Job description

Multitask Personnel is recruiting an experienced FM Helpdesk Scheduler/Planner in Sheffield. The role involves acting as the first contact for maintenance requests, logging and prioritising jobs in a CAFM system, and scheduling reactive, planned and preventative maintenance.

You will allocate works to subcontractors, ensure timely completion within SLAs, and keep stakeholders updated while maintaining accurate records and compliance documentation.