Facilities Helpdesk Scheduler - Maintenance Coordination Pro

Daniel Owen Ltd; Salford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Daniel Owen Ltd. is seeking a Helpdesk Scheduler/Administrator in Salford to manage service requests, schedule engineers for PPM and reactive work, and maintain essential databases. The role suits someone with facilities or building maintenance administration experience and the ability to work in a fast-paced environment.

The position is temporary for 3 months with potential extension and offers standard office hours from Monday to Friday. Immediate start or notice period considered.

Qualifications

• Experience in facilities management or maintenance scheduling.
• Strong administration and helpdesk background.
• Excellent communication and organisational skills.
• Proactive and able to work under pressure.

Responsibilities

• Monitor shared helpdesk inboxes and respond to service requests.
• Prioritise and schedule work based on urgency and importance.
• Book engineers for planned maintenance and reactive breakdowns.
• Liaise with internal teams, engineers and third-party contractors.
• Follow up on outstanding jobs and ensure timely completion.
• Support colleagues within the helpdesk and administration team as needed.
• Update and maintain business-critical information and databases.
• Prepare reports, ensure compliance and handle sensitive information with confidentiality.

Skills

Facilities management experience

Helpdesk experience

Communication

Organisation

Reliability

Tools

CAFM systems

Microsoft Office Suite

Job description

Daniel Owen Ltd. is seeking a Helpdesk Scheduler/Administrator in Salford to manage service requests, schedule engineers for PPM and reactive work, and maintain essential databases. The role suits someone with facilities or building maintenance administration experience and the ability to work in a fast-paced environment.

The position is temporary for 3 months with potential extension and offers standard office hours from Monday to Friday. Immediate start or notice period considered.