Facilities Helpdesk Coordinator - Maintenance & Dispatch

Equans Group; Stoke-on-Trent; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days annual leave

Life Cover 1x salary

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Learning opportunities

Employee referral rewards

Employee Assistance Program

Descripción de la vacante

Equans Group is seeking a Facilities Helpdesk Co-ordinator to join the HMCTS contract in Stoke-on-Trent on a 12 month fixed-term basis. The role is full-time, 40 hours per week, with two shift patterns: 08:00–16:30 four days, or 09:30–18:00 one day, Monday to Friday, with a 30 minute unpaid break.

You will respond to service requests, plan and dispatch maintenance, and manage CAFM workflow across engineers and site managers while maintaining accurate records to meet SLA targets.

Formación

• 3 GCSEs at grade 4/C or above or equivalent.
• Customer service experience required.
• Knowledge of FM helpdesk operations.

Responsabilidades

• Administration skills, including email and admin.
• Plan and organise the full lifecycle of maintenance works using CAFM.
• Plan and dispatch maintenance to engineers, sub-contractors and site managers across locations.
• Prioritise tasks and manage workload effectively.
• Ensure data entry accuracy and reporting.
• Track service requests and maintain records.

Conocimientos

Customer service

Helpdesk operations

Communication skills

Educación

GCSEs (4/C or above)

Herramientas

CAFM system

Descripción del empleo

Equans Group is seeking a Facilities Helpdesk Co-ordinator to join the HMCTS contract in Stoke-on-Trent on a 12 month fixed-term basis. The role is full-time, 40 hours per week, with two shift patterns: 08:00–16:30 four days, or 09:30–18:00 one day, Monday to Friday, with a 30 minute unpaid break.

You will respond to service requests, plan and dispatch maintenance, and manage CAFM workflow across engineers and site managers while maintaining accurate records to meet SLA targets.