Helpdesk Operator — Campus Facilities Support

University of Sheffield; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Flexible working

Wellbeing support

Discounts

Job summary

University of Sheffield, Estates & Facilities Management, is looking for an experienced Helpdesk Operator to provide high-quality support to the EFM Helpdesk on campus in Sheffield.

The role involves handling enquiries, inputting jobs on the Planon Facilities Management Database, issuing keys, and updating staff and student access requests. A proactive approach and IMS awareness are essential.

Qualifications

• Handling enquiries and requests for a number of functions within EFM
• Inputting incoming jobs on the Planon Facilities Management Database
• Issuing keys to university staff and departments and updating access requests

Responsibilities

• Provide high-quality helpdesk support to the EFM Helpdesk
• Collaborate with administrative team on cross-functional activities
• Maintain and update staff and student card access requests and keys process

Skills

Customer service

Enquiries handling

Tools

Planon FM Database

Job description

University of Sheffield, Estates & Facilities Management, is looking for an experienced Helpdesk Operator to provide high-quality support to the EFM Helpdesk on campus in Sheffield.

The role involves handling enquiries, inputting jobs on the Planon Facilities Management Database, issuing keys, and updating staff and student access requests. A proactive approach and IMS awareness are essential.