FM Helpdesk Scheduler / Planner

Multitask Personnel; Sheffield; On-site; GBP 15,000 - 21,000; Full time

Job summary

Multitask Personnel is recruiting an experienced FM Helpdesk Scheduler/Planner in Sheffield. The role involves acting as the first contact for maintenance requests, logging and prioritising jobs in a CAFM system, and scheduling reactive, planned and preventative maintenance.

You will allocate works to subcontractors, ensure timely completion within SLAs, and keep stakeholders updated while maintaining accurate records and compliance documentation.

Qualifications

• Previous experience in a helpdesk, scheduling or coordination role.

Responsibilities

• Act as the first point of contact for maintenance and service requests by phone, email and internal systems.
• Log, prioritise and manage jobs using a CAFM system.
• Schedule reactive, planned and preventative maintenance works.
• Allocate works to subcontractors and coordinate attendance.
• Liaise with subcontractors to ensure jobs are completed within agreed timescales and SLAs.
• Monitor jobs from initial request through to completion, chasing updates where required.
• Keep customers and internal teams updated on the progress of works.
• Maintain accurate job records and system information.
• Support compliance records, reporting and general FM helpdesk administration.

Skills

Helpdesk experience

Scheduling

Coordination

Facilities management

Microsoft Office

Tools

CAFM systems

MS Office

Job description

FM Helpdesk Scheduler / Planner

Location: Sheffield, South Yorkshire
Pay: £12.89 per hour
Hours: Monday to Friday, 9:00am to 5:00pm
Contract: Temporary, initially 3 months with the possibility of extension

We are currently recruiting for an experienced FM Helpdesk Scheduler / Planner to join a busy Facilities Management operation based at their Sheffield head office.

This is a varied coordination role where you will manage maintenance requests, liaise with subcontractors and help ensure works are completed within agreed service levels.

The Role

• Act as the first point of contact for maintenance and service requests by phone, email and internal systems.
• Log, prioritise and manage jobs using a CAFM system.
• Schedule reactive, planned and preventative maintenance works.
• Allocate works to subcontractors and coordinate attendance.
• Liaise with subcontractors to ensure jobs are completed within agreed timescales and SLAs.
• Monitor jobs from initial request through to completion, chasing updates where required.
• Keep customers and internal teams updated on the progress of works.
• Maintain accurate job records and system information.
• Support compliance records, reporting and general FM helpdesk administration.

What We’re Looking For

• Previous experience in a helpdesk, scheduling, planning or coordination role, ideally within Facilities Management, maintenance or building services.
• Experience coordinating subcontractors or external service providers would be beneficial.
• Experience using CAFM systems would be an advantage.
• Good Microsoft Office skills.
• Strong organisation and attention to detail.
• Confident communication and customer service skills.
• The ability to prioritise workloads and remain calm in a busy, reactive environment.

If you are an organised and proactive Scheduler, Planner or Helpdesk Coordinator looking for your next opportunity in Facilities Management, we would love to hear from you.