Facilities Helpdesk & PPM Coordinator — Flexible Hours

Pinnacle Group; Morley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a highly organised Maintenance & Helpdesk Coordinator to own PPM schedules and reactive maintenance across multiple contracts. Based at the Morley office, you will log requests in the CAFM system, coordinate tasks, raise remedials, and monitor SLAs while delivering first-class support to clients and tenants.

This is a full-time, office-based role (37.5 hours/week) Monday to Friday, 8:00 am to 4:30 pm, suitable for self-motivated professionals with strong communication

Qualifications

• Experience with PPM scheduling and reactive maintenance management.
• Proven facilities helpdesk experience with strong customer service.
• Excellent communication and ability to manage multiple stakeholders.
• Strong organisational skills and attention to detail.
• Experience with Evolution and MS Office suite.

Responsibilities

• Act as the first point of contact for clients, tenants and internal colleagues.
• Accurately log and manage maintenance requests through the CAFM database.
• Coordinate and oversee Planned Preventative Maintenance (PPM) schedules and reactive maintenance work.
• Raise remedial works following PPM visits and ensure all relevant documentation is recorded.
• Monitor SLAs and ensure all jobs are completed within agreed response and rectification times.
• Produce and distribute weekly reports on outstanding and overdue PPMs.

Skills

PPM scheduling

Reactive maintenance

Customer service

Communication skills

Organisational skills

MS Office

Evolution

CAFM system

Multi-stakeholder coordination

Tools

Evolution

CAFM

Job description

Pinnacle Group is seeking a highly organised Maintenance & Helpdesk Coordinator to own PPM schedules and reactive maintenance across multiple contracts. Based at the Morley office, you will log requests in the CAFM system, coordinate tasks, raise remedials, and monitor SLAs while delivering first-class support to clients and tenants.

This is a full-time, office-based role (37.5 hours/week) Monday to Friday, 8:00 am to 4:30 pm, suitable for self-motivated professionals with strong communication