Maintenance & Helpdesk Coordinator

Pinnacle Group

Morley

On-site

GBP 26,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a highly organised Maintenance & Helpdesk Coordinator to own PPM schedules and reactive maintenance across multiple contracts. Based at the Morley office, you will log requests in the CAFM system, coordinate tasks, raise remedials, and monitor SLAs while delivering first-class support to clients and tenants.

This is a full-time, office-based role (37.5 hours/week) Monday to Friday, 8:00 am to 4:30 pm, suitable for self-motivated professionals with strong communication

Qualifications

Experience with PPM scheduling and reactive maintenance management.
Proven facilities helpdesk experience with strong customer service.
Excellent communication and ability to manage multiple stakeholders.
Strong organisational skills and attention to detail.
Experience with Evolution and MS Office suite.

Responsibilities

Act as the first point of contact for clients, tenants and internal colleagues.
Accurately log and manage maintenance requests through the CAFM database.
Coordinate and oversee Planned Preventative Maintenance (PPM) schedules and reactive maintenance work.
Raise remedial works following PPM visits and ensure all relevant documentation is recorded.
Monitor SLAs and ensure all jobs are completed within agreed response and rectification times.
Produce and distribute weekly reports on outstanding and overdue PPMs.

Skills

PPM scheduling

Reactive maintenance

Customer service

Communication skills

Organisational skills

MS Office

Evolution

CAFM system

Multi-stakeholder coordination

Tools

Evolution

CAFM

Job description

Pinnacle Group is looking for a highly organised, customer-focused Maintenance & Helpdesk Coordinator to take ownership of Planned Preventative Maintenance (PPM) schedules and reactive maintenance across multiple contracts. You will work alongside our Total FM Team based at Dartstone West Industrial Estate, Morley, LS27. Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone. You will ensure all maintenance tasks are completed within agreed service level agreements (SLAs), accurately manage remedial actions, maintain supporting documentation, and provide exceptional helpdesk support. As the first point of contact for clients, tenants, contractors, and colleagues, you will play a key role in delivering an efficient and professional facilities management service across multiple contracts. You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. We are offering a Full-Time Contract 37½ hr per week, office-based, working Monday to Friday, 8 am – 4.30 pm. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include

Act as the first point of contact for all incoming enquiries from clients, tenants and internal colleagues.
Accurately log and manage maintenance requests through the CAFM database.
Coordinate and oversee Planned Preventative Maintenance (PPM) schedules and reactive maintenance work.
Raise remedial works following PPM visits and ensure all relevant documentation is recorded and linked appropriately.
Monitor SLAs and ensure all jobs are completed within agreed response and rectification times.
Produce and distribute weekly reports on outstanding and any overdue PPM’sTrack progress of maintenance works and escalation…

Key requirements

Experience with Planned Preventative Maintenance (PPM) schedules and reactive maintenance work management
Demonstrate a track record as a Facilities Management Helpdesk Operator with commitment to customer service.
Confident and professional communicator with the ability to manage multiple stakeholders simultaneously.
Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively.
Excellent organisational skills and attention to detail are required, along with decision‑making and problem‑solving.
Experienced in the operation of a software package, i.e. Evolution.
Proficient in Excel, Word and PowerPoint
Self-managing and able to work on own initiative.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.