Facilities Helpdesk Operator – CAFM & Service Coordination

Larbey Evans; London; On-site; GBP 34,200 - 41,800; Full time

Job summary

A leading international law firm in London is seeking a Facilities Helpdesk Operator to provide high-quality customer service as the central point of contact for building-related issues. The ideal candidate will have over 5 years of facilities management experience, preferably within a law firm. Responsibilities include managing Helpdesk functions, coordinating maintenance scheduling, and effective communication with internal teams and service providers.

Qualifications

• 5+ years of facilities management experience, ideally within a law firm.
• Familiarity with facilities systems like CAFM.

Responsibilities

• Manage the day-to-day operation of the Helpdesk function.
• Effectively manage preventative maintenance and reactive service calls.
• Keep clients updated on the status of their requests.

Skills

Communication Skills

Facilities Management

Customer Service

Tools

CAFM Systems

MRI concept Evolution

MRI Go

Job description

A leading international law firm in London is seeking a Facilities Helpdesk Operator to provide high-quality customer service as the central point of contact for building-related issues. The ideal candidate will have over 5 years of facilities management experience, preferably within a law firm. Responsibilities include managing Helpdesk functions, coordinating maintenance scheduling, and effective communication with internal teams and service providers.