Facilities Helpdesk Coordinator — CAFM & Guest Support

Rapport Guest Services; Greater London; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Discounts on travel and groceries

Contributory pension scheme

Health and wellbeing programs

Learning and development opportunities

WOW Awards for excellence

One paid day off for charity

Job summary

Rapport Guest Services is seeking a proactive Facilities Helpdesk Coordinator to support a leading charitable foundation in London. You will manage facilities requests, log jobs in CAFM, and liaise with clients, contractors and Rapport Ambassadors to keep the workplace running smoothly.

The ideal candidate has facilities or service desk experience and is confident using CAFM systems. The role is full-time and permanent, 40 hours per week (Mon-Fri, 8 AM–6 PM), with a salary of £34,500 per annum.

Qualifications

• Experience in facilities or service desk roles.
• Proficient with CAFM systems to log and track requests.
• Clear, professional communication with clients and contractors.
• Detail-oriented with strong record-keeping.

Responsibilities

• Coordinate the facilities helpdesk with the Service Desk Team Leader.
• Log and monitor incoming requests, progress, and resolutions.
• Liaise with contractors and service providers for works.
• Prepare weekly helpdesk activity and trends reports.
• Coordinate meeting room bookings and catering as needed.
• Collaborate with Rapport Ambassadors and internal teams to improve processes.
• Provide training and cover for holidays as required.

Skills

Facilities helpdesk

Service desk

CAFM systems

Microsoft Excel

Communication

Organization

Tools

CAFM systems

Job description

Rapport Guest Services is seeking a proactive Facilities Helpdesk Coordinator to support a leading charitable foundation in London. You will manage facilities requests, log jobs in CAFM, and liaise with clients, contractors and Rapport Ambassadors to keep the workplace running smoothly.

The ideal candidate has facilities or service desk experience and is confident using CAFM systems. The role is full-time and permanent, 40 hours per week (Mon-Fri, 8 AM–6 PM), with a salary of £34,500 per annum.