Facilities Helpdesk Operator

Larbey Evans; London; On-site; GBP 34,200 - 41,800; Full time

Job summary

A leading international law firm in London is seeking a Facilities Helpdesk Operator to provide high-quality customer service as the central point of contact for building-related issues. The ideal candidate will have over 5 years of facilities management experience, preferably within a law firm. Responsibilities include managing Helpdesk functions, coordinating maintenance scheduling, and effective communication with internal teams and service providers.

Qualifications

• 5+ years of facilities management experience, ideally within a law firm.
• Familiarity with facilities systems like CAFM.

Responsibilities

• Manage the day-to-day operation of the Helpdesk function.
• Effectively manage preventative maintenance and reactive service calls.
• Keep clients updated on the status of their requests.

Skills

Communication Skills

Facilities Management

Customer Service

Tools

CAFM Systems

MRI concept Evolution

MRI Go

Job description

This range is provided by Larbey Evans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Larbey Evans

International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.

• Monday to Friday (10am – 6pm)
• Salary up to £38,000

As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.

Facilities Helpdesk Operator duties will include:

• Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
• Effective management of all preventative maintenance (PPM) scheduling and reactive service calls
• Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
• Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
• Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
• Manage Helpdesk administration and facilitate training requirements.
• Capture Events and associated requirements for efficient and smooth delivery of service.
• Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
• Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.

Facilities Helpdesk Operator desired experience :

• 5 years+ Facilities management experience, ideally within a Law Firm
• Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative and Legal

Industries

• Law Practice, Legal Services, and Professional Services