Facilities Helpdesk & Operations Administrator

Coyle Personnel Ltd; St. Ives; On-site; GBP 22,000 - 28,000; Full time

Job summary

Coyle Personnel Ltd in St Ives is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in an office environment. You will be the first point of contact for maintenance requests, log and allocate work orders, and ensure they are completed efficiently.

The role also covers back office duties such as issuing POs, checking invoices, and supporting the team with general requests.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.

Responsibilities

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Skills

Helpdesk experience

Facilities administration

Organisational skills

Communication skills

Prioritisation under pressure

Tools

CAFM software

Microsoft Office

Job description

Coyle Personnel Ltd in St Ives is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in an office environment. You will be the first point of contact for maintenance requests, log and allocate work orders, and ensure they are completed efficiently.

The role also covers back office duties such as issuing POs, checking invoices, and supporting the team with general requests.