Facilities Helpdesk & Maintenance Administrator

Coyle Personnel; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 26,000; Full time

Job summary

Coyle Personnel Ltd is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in St Ives. This fast-paced role acts as the first point of contact for maintenance requests and ensures all work orders are logged, allocated, and completed efficiently.

The role also provides back-office support, including issuing POs, verifying invoices, and assisting the wider team with general requests.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Good IT skills, including Microsoft Office.

Responsibilities

• Logging reactive and planned maintenance jobs.
• Coordinating engineers and subcontractors.
• Updating CAFM/helpdesk systems accurately.
• Monitoring job progress and ensuring SLAs are met.
• Liaising with clients, contractors, and internal stakeholders.
• Producing reports and maintaining maintenance records.

Skills

Helpdesk experience

Facilities administration

Communication skills

Organisational skills

Prioritisation

MS Office

Tools

CAFM systems

Job description

Coyle Personnel Ltd is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in St Ives. This fast-paced role acts as the first point of contact for maintenance requests and ensures all work orders are logged, allocated, and completed efficiently.

The role also provides back-office support, including issuing POs, verifying invoices, and assisting the wider team with general requests.