Administrator

Confidential; St. Ives; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential is seeking an organised and proactive Administrator to join our busy Facilities Management and Building Maintenance team in St Ives. You will be the first point of contact for maintenance requests and ensure work orders are logged, allocated and completed efficiently.

This fast-paced, office-based role also provides back office support, including issuing PO's, verifying invoices, and assisting the wider team with general requests.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Good IT skills, including Microsoft Office.

Responsibilities

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Skills

Helpdesk experience

Facilities administration

Organisational skills

Communication

Prioritisation

Tools

CAFM systems

Microsoft Office

Job description

We are looking for an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team based in a office environment in St Ives. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently. The role will require complete back office support too, ensuring PO's are issued, invoices are correct and supporting the wide team with general requests

Key Responsibilities:

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Requirements:

• Previous helpdesk or facilities administration experience essential
• Building maintenance, FM, or property services background essential
• Experience using CAFM systems essential
• Strong organisational and communication skills
• Ability to prioritise workload in a busy environment
• Good IT skills, including Microsoft Office

What We're Looking For:

A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.