Facilities Helpdesk & Maintenance Administrator

Coyle Personnel Ltd; St. Ives; On-site; GBP 21,000 - 26,000; Full time

Job summary

Coyle Personnel Ltd is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in St Ives. You will act as the first point of contact for maintenance requests, log and allocate work orders, and provide back-office support including PO issuance and invoice checking.

The role requires experience with CAFM systems, strong organisational and communication skills, and the ability to prioritise in a fast-paced office environment.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills required.
• Ability to prioritise workload in a busy environment.
• Good IT skills, including Microsoft Office.

Responsibilities

• Logging reactive and planned maintenance jobs.
• Coordinating engineers and subcontractors.
• Updating CAFM/helpdesk systems accurately.
• Monitoring job progress and ensuring SLAs are met.
• Liaising with clients, contractors, and internal stakeholders.
• Producing reports and maintaining maintenance records.

Skills

Organisational skills

Proactivity

Communication

Prioritisation

MS Office

Tools

CAFM systems

Microsoft Office

Job description

Coyle Personnel Ltd is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in St Ives. You will act as the first point of contact for maintenance requests, log and allocate work orders, and provide back-office support including PO issuance and invoice checking.

The role requires experience with CAFM systems, strong organisational and communication skills, and the ability to prioritise in a fast-paced office environment.