Facilities Administrator – Fast-Paced FM & Helpdesk

Confidential; St. Ives; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential is seeking an organised and proactive Administrator to join our busy Facilities Management and Building Maintenance team in St Ives. You will be the first point of contact for maintenance requests and ensure work orders are logged, allocated and completed efficiently.

This fast-paced, office-based role also provides back office support, including issuing PO's, verifying invoices, and assisting the wider team with general requests.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Good IT skills, including Microsoft Office.

Responsibilities

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Skills

Helpdesk experience

Facilities administration

Organisational skills

Communication

Prioritisation

Tools

CAFM systems

Microsoft Office

Job description

Confidential is seeking an organised and proactive Administrator to join our busy Facilities Management and Building Maintenance team in St Ives. You will be the first point of contact for maintenance requests and ensure work orders are logged, allocated and completed efficiently.

This fast-paced, office-based role also provides back office support, including issuing PO's, verifying invoices, and assisting the wider team with general requests.