Administrator

Coyle Personnel; St. Ives; On-site; GBP 22,000 - 28,000; Full time

Job summary

Coyle Personnel Ltd in St Ives is seeking an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team in an office environment. You will be the first point of contact for maintenance requests, log and allocate work orders, and ensure they are completed efficiently.

The role also covers back office duties such as issuing POs, checking invoices, and supporting the team with general requests.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.

Responsibilities

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Skills

Helpdesk experience

Facilities administration

Organisational skills

Communication skills

Prioritisation under pressure

Tools

CAFM software

Microsoft Office

Job description

We are looking for an organised and proactive Administrator to join a busy Facilities Management and Building Maintenance team based in a office environment in St Ives. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently. The role will require complete back office support too, ensuring PO's are issued, invoices are correct and supporting the wide team with general requests

Key Responsibilities:

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Requirements:

• Previous helpdesk or facilities administration experience essential
• Building maintenance, FM, or property services background essential
• Experience using CAFM systems essential
• Strong organisational and communication skills
• Ability to prioritise workload in a busy environment
• Good IT skills, including Microsoft Office

What We're Looking For:

A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.