Facilities Helpdesk & Maintenance Coordinator

Keys; Halesowen; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 33 Days

Career Progression

DBS Check covered

Ongoing Training & Development

Pension Scheme

Wellbeing Support

Staff Referral Scheme

EPIC Awards

Blue Light discounts

Job summary

Keys is seeking a Facilities Officer Administrator to support a diverse property portfolio from their Halesowen office. The role is an MAT Leave Cover, assisting the Facilities Manager with maintenance requests, contractor liaison, and reporting.

Responsibilities include processing 1,000–1,500 monthly maintenance requests, managing invoices and supplier docs, and providing helpdesk support 9:00–17:00, Monday to Friday.

Qualifications

• 2+ years facilities management experience.
• Understanding of reactive property maintenance.
• Experience with Microsoft Excel or CAFM systems preferred.
• Understanding of statutory environmental considerations.
• Knowledge of asbestos, fire safety and legionella.

Responsibilities

• Collate and process monthly maintenance requests into the main database.
• Progress works to schedules or contractors for attendance.
• Liaise with maintenance operatives and contractors for timely completion and compliance.
• Manage contractor database and documentation per standards.
• Process and administer maintenance invoices and support PO/quote/accounts processes.
• Provide technical support via phone and email for business requests.
• Produce regular reports and assist the Facilities Manager as required.
• Respond promptly to business requests.
• Undertake projects or tasks as assigned by the Facilities Manager.

Skills

Facilities management

Reactive maintenance

Microsoft Excel

CAFM systems

Environmental awareness

Care sector experience

Tools

Microsoft Excel

CAFM Systems

Job description

Keys is seeking a Facilities Officer Administrator to support a diverse property portfolio from their Halesowen office. The role is an MAT Leave Cover, assisting the Facilities Manager with maintenance requests, contractor liaison, and reporting.

Responsibilities include processing 1,000–1,500 monthly maintenance requests, managing invoices and supplier docs, and providing helpdesk support 9:00–17:00, Monday to Friday.