Facilities Helpdesk Coordinator – Maintenance Planning

Equans Group; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Referral rewards

Employee assistance program

Job summary

Equans in Stoke-on-Trent is hiring a Facilities Helpdesk Administrator on a 6-month fixed-term contract. The role is full-time (40 hours/week) with two weekly shift patterns.

You’ll support the Home Office contract by handling helpdesk tasks, planning maintenance, and coordinating engineers and subcontractors. Key requirements include GCSEs at grade 4/C or above, strong customer service experience, and proficiency with a CAFM system.

Qualifications

• GCSEs grade 4/C or above or equivalent.
• Experience in customer service and helpdesk operations.
• Good written and verbal communication skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to helpdesk requests and plan maintenance works.
• Plan and dispatch maintenance to engineers and sub-contractors.
• Ensure tasks meet SLAs and keep accurate records.
• Maintain data entry and reporting accuracy.

Skills

Customer service

FM helpdesk operations

Workload management

Written and verbal communication

Self-motivated

Team player

Education

GCSEs grade 4/C or above

Tools

CAFM system

Job description

Equans in Stoke-on-Trent is hiring a Facilities Helpdesk Administrator on a 6-month fixed-term contract. The role is full-time (40 hours/week) with two weekly shift patterns.

You’ll support the Home Office contract by handling helpdesk tasks, planning maintenance, and coordinating engineers and subcontractors. Key requirements include GCSEs at grade 4/C or above, strong customer service experience, and proficiency with a CAFM system.