Facilities Helpdesk Co-ordinator - 12 month FTC

EQUANS; Stoke-on-Trent; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days annual leave

Life Cover 1x salary

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Learning opportunities

Employee referral rewards

Employee Assistance Program

Descripción de la vacante

Equans Group is seeking a Facilities Helpdesk Co-ordinator to join the HMCTS contract in Stoke-on-Trent on a 12 month fixed-term basis. The role is full-time, 40 hours per week, with two shift patterns: 08:00–16:30 four days, or 09:30–18:00 one day, Monday to Friday, with a 30 minute unpaid break.

You will respond to service requests, plan and dispatch maintenance, and manage CAFM workflow across engineers and site managers while maintaining accurate records to meet SLA targets.

Formación

• 3 GCSEs at grade 4/C or above or equivalent.
• Customer service experience required.
• Knowledge of FM helpdesk operations.

Responsabilidades

• Administration skills, including email and admin.
• Plan and organise the full lifecycle of maintenance works using CAFM.
• Plan and dispatch maintenance to engineers, sub-contractors and site managers across locations.
• Prioritise tasks and manage workload effectively.
• Ensure data entry accuracy and reporting.
• Track service requests and maintain records.

Conocimientos

Customer service

Helpdesk operations

Communication skills

Educación

GCSEs (4/C or above)

Herramientas

CAFM system

Descripción del empleo

EQUANS is looking for a Facilities Helpdesk Co-ordinator to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day either 08:00 to 16:30 (4 days per week) or 09:30 to 18:00 (one day per week), Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.

What will you deliver?

• Administration skills, including email and admin.
• Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
• Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
• Prioritising tasks and managing workload effectively.
• Ensuring accuracy in data entry, documentation, and reporting.
• Keeping track of service requests, maintaining records, and following established processes.

What can we offer you?

• 24 days annual leave(+ public holidays)
• Life Cover equivalent to 1 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are you?

• Hold 3 GSCE's at Grade 4/C or above or equivalent
• Customer service experience
• Knowledge of FM helpdesk operations
• Ability to manage workloads effectively
• Good written and verbal communication skills
• Self-motivated, professional and enthusiastic
• Positive team member but with the ability to work on own initiative
• Willingness to learn and embrace change
• Able to work in a fast-paced environment.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What's next?

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.