Facilities Helpdesk Administrator - 6 month FTC

Equans; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Referral rewards

Employee assistance program

Job summary

Equans in Stoke-on-Trent is hiring a Facilities Helpdesk Administrator on a 6-month fixed-term contract. The role is full-time (40 hours/week) with two weekly shift patterns.

You’ll support the Home Office contract by handling helpdesk tasks, planning maintenance, and coordinating engineers and subcontractors. Key requirements include GCSEs at grade 4/C or above, strong customer service experience, and proficiency with a CAFM system.

Qualifications

• GCSEs grade 4/C or above or equivalent.
• Experience in customer service and helpdesk operations.
• Good written and verbal communication skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to helpdesk requests and plan maintenance works.
• Plan and dispatch maintenance to engineers and sub-contractors.
• Ensure tasks meet SLAs and keep accurate records.
• Maintain data entry and reporting accuracy.

Skills

Customer service

FM helpdesk operations

Workload management

Written and verbal communication

Self-motivated

Team player

Education

GCSEs grade 4/C or above

Tools

CAFM system

Job description

Job: Support Functions Admin Support Schedule: Full-Time Location: Stoke-on-Trent United Kingdom Offer ID: 92685EQUANS is looking for a Facilities Helpdesk Administrator to join our team on our Home Office contract based in Stoke-on-Trent (ST4) on a 6 month fixed-term contract. This is a f ull-time role working 40 hours per week, 8 hours per day either: Week 1: Mon - Fri 8am - 16:30 Week 2: Mon - Fri 9am - 18:00. On offer is a competitive salary and benefits package.The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to our Home Office contract. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.What will you deliver?Administration skills, including email and admin.Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.Prioritising tasks and managing workload effectively.Ensuring accuracy in data entry, documentation, and reporting.Keeping track of service requests, maintaining records, and following established processes.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you?Hold 3 GSCE's at Grade 4/C or above or equivalentCustomer service experienceKnowledge of FM helpdesk operationsAbility to manage workloads effectivelyGood written and verbal communication skillsSelf-motivated, professional and enthusiasticPositive team member but with the ability to work on own initiativeWillingness to learn and embrace changeAble to work in a fast-paced environment.Ability to pass government security vetting: Level 3 - BPSS CTCWho are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.\"The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.