On-Site Facilities Helpdesk Operator

Equans Group; Otterbourne; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

24 days annual leave

Life cover 1.5x salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities and training

Employee referral rewards

Employee networks

24/7 EAP and wellbeing app

Job summary

Equans is looking for a Facilities Helpdesk Operative to join our team at Southern Water in Otterbourne, Hampshire. This is a full time role working 40 hours per week from Monday to Friday, 08:00 to 17:00 with a one hour unpaid break.

PLEASE NOTE THIS ROLE INVOLVES FULL-TIME WORKING ON SITE. In this on-site position you will develop and maintain relationships with stakeholders, log tasks in Planon, raise purchase orders for reactive works, and perform bulk admin for reactive engineer tasks.

Qualifications

• Previous experience in a similar FM role preferred; not essential.
• Excellent communication and customer service skills.
• Experience with CAFM systems, preferably Planon.
• Computer literacy with MS Excel and Outlook.
• Demonstrate good team working ability.
• Ability to prioritise workload and requests.
• Keen awareness of customer focus and brand image.
• Health and safety awareness.
• Good interpersonal communication skills.

Responsibilities

• Develop and maintain relationships with stakeholders.
• Raise reactive tasks in Planon following the agreed questions.
• Raise POs for adhoc reactive works (security requests).
• Bulk administrative completions for reactive engineer tasks.
• Ensure zero unlogged tasks in inbox by end of day.
• Respond to client queries promptly and follow up as needed.
• Forward tasks to the correct Regional Inbox.
• Log Amber/Red Alerts and Hazards under P8 category.
• Close and archive Ground Control PPMs daily with zero incomplete items.
• Log Defect and Remedial actions for Legionella testing weekly.

Skills

Communication

Customer service

Teamwork

Prioritisation

Health & safety

Interpersonal skills

Time management

Tools

Planon CAFM

Microsoft Excel

Microsoft Outlook

Job description

Equans is looking for a Facilities Helpdesk Operative to join our team at Southern Water in Otterbourne, Hampshire. This is a full time role working 40 hours per week from Monday to Friday, 08:00 to 17:00 with a one hour unpaid break.

PLEASE NOTE THIS ROLE INVOLVES FULL-TIME WORKING ON SITE. In this on-site position you will develop and maintain relationships with stakeholders, log tasks in Planon, raise purchase orders for reactive works, and perform bulk admin for reactive engineer tasks.