Facilities Helpdesk Co-ordinator - 12 month FTC

Equans; Hempstalls; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1x annual salary

Employee discounts on major brands

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days (2 per year)

Learning opportunities

Job summary

Equans is seeking a Facilities Helpdesk Co-ordinator on a 12 month fixed-term contract in Stoke-on-Trent. The role is full-time, 40 hours weekly, with two shift patterns and a 30 minute unpaid break.

You will use the CAFM system to manage planned and reactive maintenance, dispatch tasks to engineers and keep accurate records to meet SLAs. The team supports HMCTS contracts and offers a competitive salary and benefits package.

Qualifications

• Hold 3 GCSEs at Grade 4/C or above or equivalent.
• Customer service experience within a facilities/FM/helpdesk environment is preferred.
• Knowledge of helpdesk operations and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Administer and coordinate end-to-end lifecycle of maintenance works using the CAFM system.
• Plan and dispatch maintenance tasks to engineers, sub-contractors and site managers across locations.
• Prioritise tasks, manage workload and maintain accurate data entry, records and reporting.
• Respond to service requests and support across contractually defined SLAs.

Skills

Customer service experience

Helpdesk operations knowledge

Workload management

Communication skills

Team player

Self-motivated

Education

GCSEs at grade 4/C or above

Job description

Job: Support Functions Admin Support Schedule: Full-Time Location: Stoke-on-Trent United Kingdom Offer ID: 90478EQUANS is looking for a Facilities Helpdesk Co-ordinator to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a f ull-time role working 40 hours per week, 8 hours per day either 08:00 to 16:30 (4 days per week) or 09:30 to 18:00 (one day per week), Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.What will you deliver?Administration skills, including email and admin.Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.Prioritising tasks and managing workload effectively.Ensuring accuracy in data entry, documentation, and reporting.Keeping track of service requests, maintaining records, and following established processes.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you?Hold 3 GSCE's at Grade 4/C or above or equivalentCustomer service experienceKnowledge of FM helpdesk operationsAbility to manage workloads effectivelyGood written and verbal communication skillsSelf-motivated, professional and enthusiasticPositive team member but with the ability to work on own initiativeWillingness to learn and embrace changeAble to work in a fast-paced environment.Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.\"We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here .The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.