Hybrid Helpdesk Coordinator - Facilities & Maintenance

Serco Group; Salisbury; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

VIVO Defence Services, a joint venture between Serco and EQUANS, is seeking a Helpdesk Coordinator to join our Porton Down team. You’ll act as the link between customers, maintenance teams and site management, scheduling planned and reactive maintenance and handling incoming calls and emails to keep services running smoothly.

This permanent, full-time role is Monday to Friday with rotating shifts. You’ll work in a fast-paced environment and develop in CAFM and MS Office systems while delivering

Qualifications

• Experience in a Helpdesk, scheduling, or customer service environment is beneficial.
• Strong communication and relationship-building skills.
• Good organizational skills with attention to detail.

Responsibilities

• Schedule planned and reactive maintenance across DSTL sites.
• Coordinate engineers and operatives to attend sites.
• Handle incoming calls and emails and raise service requests.
• Ensure work progresses to completion and is documented in CAFM systems.
• Support month-end and reporting activities and maintain accurate records.

Skills

Customer service

Scheduling

CAFM systems

MS Office

Communication

Organizational skills

Tools

CAFM software

MS Office

Job description

VIVO Defence Services, a joint venture between Serco and EQUANS, is seeking a Helpdesk Coordinator to join our Porton Down team. You’ll act as the link between customers, maintenance teams and site management, scheduling planned and reactive maintenance and handling incoming calls and emails to keep services running smoothly.

This permanent, full-time role is Monday to Friday with rotating shifts. You’ll work in a fast-paced environment and develop in CAFM and MS Office systems while delivering