Facilities Workflow & Dispatch Coordinator

Equans Group; Rotherham; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days annual leave

Life Cover 1.5x salary

Employee discount schemes

Gym discounts

Cycle to work scheme

Holiday purchase scheme

CSR days per year

Learning opportunities and training

Employee Referral Rewards

Employee networks access

24/7 Employee Assistance Program

Descripción de la vacante

Equans is seeking a Workflow Coordinator for the Rotherham area on a 12-month FTC, full-time 40 hours per week. You will respond to customer enquiries, log and manage work orders in Maximo, and plan and dispatch maintenance with engineers and sub-contractors to meet SLA targets.

A focus on excellent service and administrative support is essential. You will prioritise workload, re-plan as needed, raise procurement as directed, and ensure safety, health, and quality procedures are followed across

Formación

• Experience in a customer service role.
• Proficient in IT, Microsoft Outlook and Office.
• Excellent communication skills.
• Ability to work as part of a busy team.
• Tenacious approach to works management.

Responsabilidades

• First point of contact for calls and service requests by telephone and email.
• Log and track work orders in the CAFM system, updating status per SLA.
• Understand and apply SLAs, managing customer expectations.
• Dispatch calls to engineers, sub-contractors and site managers by skill and location.
• Re-plan/assign work to manage workload and priorities.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and dispatch resources to meet demand.
• Organise planned maintenance for engineers and sub-contractors.

Conocimientos

IT literacy

Microsoft Outlook

Microsoft Office

Customer service experience

Excellent communication

Team working

Tenacity

Herramientas

Maximo CAFM

Descripción del empleo

Equans is seeking a Workflow Coordinator for the Rotherham area on a 12-month FTC, full-time 40 hours per week. You will respond to customer enquiries, log and manage work orders in Maximo, and plan and dispatch maintenance with engineers and sub-contractors to meet SLA targets.

A focus on excellent service and administrative support is essential. You will prioritise workload, re-plan as needed, raise procurement as directed, and ensure safety, health, and quality procedures are followed across