Facilities Helpdesk Coordinator

Confidential; Manchester, Salford; On-site; GBP 33,062,000 - 34,440,000; Full time

Job summary

Confidential in Greater Manchester is seeking a Helpdesk Co-ordinator to keep maintenance requests moving and coordinate with contractors. You’ll ensure people have the information they need and maintain accurate records while working in a busy facilities team.

The role is full-time and temporary until the end of January 2027, with a strong emphasis on organisation, communication and timely updates across sites.

Qualifications

• Professional telephone manner and confident communication.
• Good IT skills and the ability to maintain accurate records.
• Strong organisational skills and effective time management.
• Ability to manage multiple tasks, prioritise requests and meet deadlines.
• Confidence working independently, using your initiative and keeping work on track.
• Ability to work towards targets in a busy environment.

Responsibilities

• Manage incoming and outgoing calls and route requests to the right people.
• Keep in contact with site representatives and provide updates.
• Coordinate with contractors to schedule maintenance.
• Log maintenance requests accurately and record relevant details.
• Arrange parts and ensure items are available for jobs to progress.
• Take messages and pass information promptly to contacts.
• Update records and systems to keep information current.
• Prioritise requests and work toward targets and deadlines.

Skills

Customer service

Administration

Helpdesk

Organisational skills

IT skills

Time management

Tools

MS Office

CRM systems

Job description

Confidential in Greater Manchester is seeking a Helpdesk Co-ordinator to keep maintenance requests moving and coordinate with contractors. You’ll ensure people have the information they need and maintain accurate records while working in a busy facilities team.

The role is full-time and temporary until the end of January 2027, with a strong emphasis on organisation, communication and timely updates across sites.