Facilities Helpdesk Coordinator (Maintenance & Compliance)

Catch 22; Essex; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training and development opportunities

Modern working environment

Job summary

Catch 22 is recruiting a Business Support Assistant to join a busy Facilities and Compliance Helpdesk at Lakeside Shopping Centre. This full-time role supports maintenance, compliance and safety across a large commercial environment.

You will coordinate maintenance, update CAFM systems, monitor service levels and liaise with contractors, tenants and internal teams to ensure standards are met and reports are accurate.

Qualifications

• Highly organised with strong attention to detail.
• Confident communicator with written and verbal skills.
• Experience in customer service, helpdesk, admin or facilities support.
• Capable of managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, especially Word and Excel.
• Able to work independently and in a team.

Responsibilities

• Manage and monitor maintenance requests via CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants and internal teams.
• Track compliance documents, certificates and audits.
• Monitor contractor attendance and update records.
• Support Health & Safety and Fire Compliance teams with reporting.
• Ensure accurate data entry and up-to-date records.
• Deliver excellent customer service to stakeholders.

Skills

Organised

Communication

Customer service

Multitasking

MS Office (Word/Excel)

Tools

MS Office (Word, Excel)

Job description

Catch 22 is recruiting a Business Support Assistant to join a busy Facilities and Compliance Helpdesk at Lakeside Shopping Centre. This full-time role supports maintenance, compliance and safety across a large commercial environment.

You will coordinate maintenance, update CAFM systems, monitor service levels and liaise with contractors, tenants and internal teams to ensure standards are met and reports are accurate.