Helpdesk Assistant

Catch 22; Essex; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training and development opportunities

Modern working environment

Résumé du poste

Catch 22 is recruiting a Business Support Assistant to join a busy Facilities and Compliance Helpdesk at Lakeside Shopping Centre. This full-time role supports maintenance, compliance and safety across a large commercial environment.

You will coordinate maintenance, update CAFM systems, monitor service levels and liaise with contractors, tenants and internal teams to ensure standards are met and reports are accurate.

Qualifications

• Highly organised with strong attention to detail.
• Confident communicator with written and verbal skills.
• Experience in customer service, helpdesk, admin or facilities support.
• Capable of managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, especially Word and Excel.
• Able to work independently and in a team.

Responsabilités

• Manage and monitor maintenance requests via CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants and internal teams.
• Track compliance documents, certificates and audits.
• Monitor contractor attendance and update records.
• Support Health & Safety and Fire Compliance teams with reporting.
• Ensure accurate data entry and up-to-date records.
• Deliver excellent customer service to stakeholders.

Connaissances

Organised

Communication

Customer service

Multitasking

MS Office (Word/Excel)

Outils

MS Office (Word, Excel)

Description du poste

Business Support Assistant - Helpdesk

Location: Lakeside Shopping Centre
Hours: Full-time, 40 hours per week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary: £29,280

The Role

We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.

Key Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with strong written and verbal communication skills.
• Experienced in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts.

What's on Offer?

• Full-time permanent position.
• Varied and fast-paced role within a supportive team.
• Opportunity to develop knowledge of facilities management, compliance, and health & safety.
• Training and development opportunities.
• Modern working environment within a leading commercial destination.

If you're an organised administrator with strong customer service skills and enjoy working in a busy operational environment, we'd love to hear from you.