Facilities Helpdesk Coordinator — Flexible Hours

Allscreens Nationwide Ltd; Tendring; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group Limited is seeking a Maintenance Coordinator to be the first point of contact for helpdesk queries. Based in Clacton-on-Sea, you will manage day-to-day admin for the contract office, ensure jobs are allocated, tracked and resolved, and maintain clear communication between clients, contractors and internal teams.

The role requires administrative/coordination experience, strong organisational skills and proficient MS Office use.

Qualifications

• Experience in administrative or coordination role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Proactive, reliable and able to work independently or in a team.

Responsibilities

• Provide administrative assistance to service engineers.
• Maintain engineers’ diaries and arrange service visits.
• Log PPM and reactive calls and handle enquiries.
• Prepare and send service reports to customers.
• Prepare remedial quotations and liaise with Finance for invoices.
• Keep SharePoint up to date with reports and site information.
• Produce monthly reports and support the helpdesk.

Skills

Previous experience

Organisational skills

Communication skills

Microsoft Office

Independence & teamwork

Tools

Microsoft Office

Job description

Pinnacle Group Limited is seeking a Maintenance Coordinator to be the first point of contact for helpdesk queries. Based in Clacton-on-Sea, you will manage day-to-day admin for the contract office, ensure jobs are allocated, tracked and resolved, and maintain clear communication between clients, contractors and internal teams.

The role requires administrative/coordination experience, strong organisational skills and proficient MS Office use.