Facilities Admin & Helpdesk Coordinator

Pinnacle Group Limited; Tendring; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pinnacle Group is seeking a Maintenance Coordinator to manage day-to-day admin for the contract office in Clacton-on-Sea. You will ensure jobs are allocated, tracked, and resolved promptly, serving as the first point of contact for helpdesk enquiries.

Ideal candidates will have FM/Facilities Administration experience, strong IT skills, and the ability to work proactively. You’ll join our Total FM team and contribute to timely project completion.

Qualifications

• Previous experience in an administrative or coordination role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Conversant working knowledge of Microsoft Office, including Outlook, Word and Excel.
• Proactive, reliable and able to work independently as well as part of a team.

Responsibilities

• Provide administrative assistance to service engineers.
• Maintain engineers’ diaries and arrange service visits with customers.
• Log PPM & reactive calls.
• Write and send service reports to customers.
• Prepare remedial quotations to send to customers.
• Send invoice requests to Finance.
• Keep SharePoint up to date with reports and site information.
• Produce monthly reports.
• Support the helpdesk as required.

Skills

Administrative experience

Organisational skills

Communication skills

Microsoft Office

Tools

SharePoint

Outlook

Word

Excel

Job description

Pinnacle Group is seeking a Maintenance Coordinator to manage day-to-day admin for the contract office in Clacton-on-Sea. You will ensure jobs are allocated, tracked, and resolved promptly, serving as the first point of contact for helpdesk enquiries.

Ideal candidates will have FM/Facilities Administration experience, strong IT skills, and the ability to work proactively. You’ll join our Total FM team and contribute to timely project completion.