Maintenance Coordinator

Buchan and London Recruitment; Basildon; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Overtime pay for weekends and after‑h?

Training and professional development

Career progression in facilities mgmt

Job summary

Buchan and London Recruitment is seeking a proactive Maintenance Coordinator to support our Basildon Help Desk. You will manage maintenance requests, coordinate engineers and contractors, and ensure timely, accurate records while delivering excellent customer service.

The role focuses on efficient scheduling, liaison with clients and suppliers, and handling out-of-hours work with overtime. Competitive £30,000 salary plus overtime in a busy facilities management environment.

Qualifications

• Previous experience in Help Desk, Facilities Management, or Coordination roles.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office (Outlook, Excel, Word).
• Experience with CAFM systems is advantageous and training can be provided.

Responsibilities

• Manage maintenance requests via phone, email, or portals.
• Log and update work orders in CAFM system.
• Schedule engineers, contractors and maintenance appointments.
• Raise purchase orders and process permits where required.
• Liaise with suppliers and subcontractors for updates and quotes.
• Monitor job progress and maintain accurate records.
• Coordinate Planned Preventative Maintenance (PPM) works.
• Ensure completed works are closed and documented.
• Support Help Desk teammates and cross-train as needed.
• Participate in out-of-hours rota with weekend overtime.

Skills

Organisational skills

Time management

Communication skills

Microsoft Office (Outlook, Excel, Word

CAFM systems experience

Tools

CAFM systems

Job description

Maintenance Coordinator

Location: Basildon, Essex

Salary: £30,000 + Overtime

Hours: Monday to Friday, 8:30am - 5:00pm

Join a Growing Facilities Management Team

Are you highly organised, customer-focused, and thrive in a fast-paced environment? We are looking for a proactive Maintenance Coordinator to join our busy Help Desk team in Basildon.

This is an excellent opportunity for someone with strong administration, scheduling, or facilities coordination experience who enjoys problem-solving and delivering outstanding customer service. You will play a vital role in ensuring maintenance requests are managed efficiently, contractors are coordinated effectively, and clients receive a first-class service.

The Role

As a Maintenance Coordinator, you will support the day-to-day operation of our Help Desk function, acting as the key link between clients, suppliers, contractors, and internal teams. You will be responsible for managing maintenance requests, coordinating works, updating systems, and ensuring jobs are completed within agreed timescales.

Key Responsibilities

• Managing maintenance requests received via phone, email, and customer portals.
• Logging and updating work orders within the CAFM system.
• Scheduling engineers, contractors, and maintenance appointments.
• Raising purchase orders and processing permits where required.
• Liaising with suppliers and subcontractors to obtain updates and quotations.
• Monitoring job progress and ensuring accurate records are maintained.
• Coordinating Planned Preventative Maintenance (PPM) works.
• Ensuring completed works are correctly closed and documented.
• Supporting colleagues across the Help Desk team and participating in cross-training activities.
• Taking part in an out-of-hours rota on a rotational basis, with overtime paid for weekend cover.

About You

We are looking for an organised and motivated individual who can manage multiple priorities while maintaining excellent attention to detail.

You will ideally have:

• Previous experience within a Help Desk, Facilities Management, Property Maintenance, Scheduling, or Coordination role.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Good working knowledge of Microsoft Office, particularly Outlook, Excel, and Word.
• Experience using CAFM systems would be advantageous, although training can be provided.
• A proactive approach and the ability to work both independently and as part of a team.
• Strong customer service and problem-solving abilities.

What We Offer

• Competitive salary of £30,000.
• Overtime pay for out-of-hours and weekend support.
• A supportive and friendly working environment.
• Ongoing training and professional development opportunities.
• The chance to develop your career within a growing and successful facilities management business.