Maintenance Coordinator

Allscreens Nationwide Ltd; Tendring; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group Limited is seeking a Maintenance Coordinator to be the first point of contact for helpdesk queries. Based in Clacton-on-Sea, you will manage day-to-day admin for the contract office, ensure jobs are allocated, tracked and resolved, and maintain clear communication between clients, contractors and internal teams.

The role requires administrative/coordination experience, strong organisational skills and proficient MS Office use.

Qualifications

• Experience in administrative or coordination role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Proactive, reliable and able to work independently or in a team.

Responsibilities

• Provide administrative assistance to service engineers.
• Maintain engineers’ diaries and arrange service visits.
• Log PPM and reactive calls and handle enquiries.
• Prepare and send service reports to customers.
• Prepare remedial quotations and liaise with Finance for invoices.
• Keep SharePoint up to date with reports and site information.
• Produce monthly reports and support the helpdesk.

Skills

Previous experience

Organisational skills

Communication skills

Microsoft Office

Independence & teamwork

Tools

Microsoft Office

Job description

Pinnacle Group is looking for a highly organised and experienced Maintenance Coordinator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion.

You will be joining our Total FM team based in Clacton-on-Sea. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Provide administrative assistance to service engineers
• Maintaining engineers’ diaries and arranging service visits with customers
• Dealing with general enquiries and logging PPM & reactive calls
• Writing and sending service reports to customers
• Preparing remedial quotations to send to customers
• Sending invoice requests to Finance
• Keeping SharePoint up to date with reports and site information
• Producing monthly reports
• Other duties as required to support the helpdesk

Key requirements

• Previous experience in an administrative or coordination role
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Conversant working knowledge of Microsoft Office, including Outlook, Word and Excel
• Proactive, reliable and able to work independently as well as part of a team

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Maintenance Coordinator

Company: Pinnacle Group Limited

Salary: £24,784.50 - £24,784.50

Hours: Full-time

Location: Clacton-on-Sea, CO16 0HY

Job type: Permanent

Posting date: 11 Aug 2026

Closing date: 9 Sept 2026