Facilities Helpdesk & Maintenance Coordinator

Pinnacle Group; Tendring; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Life assurance

Annual leave

Private medical insurance

Cycle to work

Employee assistance

Job summary

Pinnacle Group is seeking a highly organised Maintenance Coordinator to join our Total FM team in Clacton-on-Sea. You will act as the first point of contact for helpdesk enquiries and manage day-to-day contract office administration to ensure timely job completion.

You will coordinate engineers' diaries, log general enquiries, produce service reports, and support clients, contractors and internal teams to deliver efficient facilities management services.

Qualifications

• Previous experience in an administrative or coordination role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Proactive, reliable and able to work independently as well as part of a team.

Responsibilities

• Provide administrative assistance to service engineers
• Maintaining engineers' diaries and arranging service visits with customers
• Dealing with general enquiries and logging PPM & reactive calls
• Writing and sending service reports to customers
• Preparing remedial quotations to send to customers
• Sending invoice requests to Finance
• Keeping SharePoint up to date with reports and site information
• Producing monthly reports
• Other duties as required to support the helpdesk

Skills

Strong organisational skills

Attention to detail

Excellent communication

Microsoft Office (Outlook, Word, Excel

Proactive and independent working

Customer service skills

Tools

SharePoint

Job description

Pinnacle Group is seeking a highly organised Maintenance Coordinator to join our Total FM team in Clacton-on-Sea. You will act as the first point of contact for helpdesk enquiries and manage day-to-day contract office administration to ensure timely job completion.

You will coordinate engineers' diaries, log general enquiries, produce service reports, and support clients, contractors and internal teams to deliver efficient facilities management services.