Facilities Operations Helpdesk Coordinator

Pareto Facilities Management; Nottingham; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Pareto Facilities Management in Nottingham is seeking an organised Operations Helpdesk Coordinator with a hybrid work setup. You will coordinate reactive and planned maintenance, log jobs, allocate to engineers and chase updates to ensure documentation is complete.

The role suits someone with strong admin, helpdesk experience and good IT skills, who keeps things running smoothly and communicates clearly with engineers, contractors and the facilities team.

Qualifications

• Previous administration, coordination or helpdesk experience.
• Strong organisational and administrative skills.
• Excellent attention to detail.
• Good IT skills, particularly Microsoft Office.
• Confidence learning CAFM or other job-management systems.
• Professional telephone and email manner.
• Strong written and verbal communication skills.
• The ability to prioritise a busy workload and follow outstanding actions through to completion.
• A proactive approach – you’ll be comfortable chasing information rather than waiting for it to arrive.
• Good problem-solving skills and the confidence to escape issues when necessary.

Responsibilities

• Monitor client and internal helpdesk inboxes and respond to queries.
• Log reactive maintenance requests onto the CAFM system.
• Allocate reactive jobs to engineers and subcontractors.
• Chase updates to keep works progressing and keep clients updated.
• Close completed jobs with correct paperwork and evidence uploaded.
• Raise preventive maintenance tasks to engineers and contractors.
• Process quotations and obtain costs from internal engineers and subcontractors.
• Produce helpdesk statistics and identify trends in reactive maintenance.
• Maintain accurate information across systems and reports.

Skills

Administration experience

Helpdesk experience

Organisation & multitasking

IT skills & MS Office

Communication skills

Tools

CAFM system

Job description

Pareto Facilities Management in Nottingham is seeking an organised Operations Helpdesk Coordinator with a hybrid work setup. You will coordinate reactive and planned maintenance, log jobs, allocate to engineers and chase updates to ensure documentation is complete.

The role suits someone with strong admin, helpdesk experience and good IT skills, who keeps things running smoothly and communicates clearly with engineers, contractors and the facilities team.