Facilities Maintenance & Helpdesk Coordinator – Exeter

Pinnacle Group Limited; Exeter; On-site; GBP 24,000 - 32,000; Full time

Job summary

Pinnacle Group Limited is seeking a highly organised Maintenance Coordinator to join our Total FM team in Exeter. You will be the first point of contact for helpdesk enquiries and manage day-to-day contract office administration to ensure timely job allocation, tracking and completion.

The role is full-time, site-based with shift patterns 8:00–16:00 or 9:00–17:00, and requires an Enhanced DBS check. You will coordinate with clients, contractors and internal teams to maintain smooth operations

Qualifications

• Experience in FM admin or similar environment.
• Strong computer literacy and MS Office skills.
• Excellent written and verbal communication.
• Ability to prioritise and work under own initiative.

Responsibilities

• Day to day responsibility for the contract office administrative functions.
• Dealing with general enquiries relating to the contract.
• Allocating work orders to internal/external contractors, tracking job progress, escalation procedures and reporting back to clients and contract staff on job progress.
• Ordering of supplies/materials.
• Process Lifecycle contractor/supplier invoices for approval and payment.
• Process Reactive Maintenance works supplier invoices for approval and payment.
• Assist with covering of the helpdesk and dealing with general enquiries as required.
• Manage monthly updates in the form of a report, documenting activity monthly, in line with the client report for completed jobs.
• Manage contractor documentation for presentation to client for payment approval.

Skills

Administration

FM experience

Computer literacy

Communication skills

Initiative

Tools

MS Office

Job description

Pinnacle Group Limited is seeking a highly organised Maintenance Coordinator to join our Total FM team in Exeter. You will be the first point of contact for helpdesk enquiries and manage day-to-day contract office administration to ensure timely job allocation, tracking and completion.

The role is full-time, site-based with shift patterns 8:00–16:00 or 9:00–17:00, and requires an Enhanced DBS check. You will coordinate with clients, contractors and internal teams to maintain smooth operations