Facilities Helpdesk Coordinator (FM) – Flexible Hours

Pinnacle Group; Exeter; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working arrangements

Private medical insurance

Pension plans

Life assurance

Enhanced pension scheme

Additional annual leave

Cycle to work scheme

Employee assistance programme

Retail discounts

Childcare assistance

Season ticket loans

Sick pay schemes

Personal development plans

Job summary

Pinnacle Group is seeking a highly organised Maintenance Coordinator to be the first point of contact for helpdesk enquiries and manage the contract office’s day-to-day administration from our Exeter site.

Working within the Total FM team, you will coordinate job allocations, track progress, and ensure timely completion while maintaining excellent communication with clients, contractors, and internal teams. An Enhanced DBS check is required; full-time, site-based with 8/9am shifts.

Qualifications

• Administration experience within FM or similar environment.
• Strong computer literacy.
• Excellent written and oral communication skills.

Responsibilities

• Oversee daily contract office administration.
• Handle general enquiries relating to the contract.
• Allocate work orders to contractors and track progress; report to clients.
• Order supplies/materials and process invoices for approval and payment.
• Support helpdesk and manage monthly activity reports for the client.

Skills

Administration

Computer literacy

Written & verbal communication

Prioritisation

Independent worker

Job description

Pinnacle Group is seeking a highly organised Maintenance Coordinator to be the first point of contact for helpdesk enquiries and manage the contract office’s day-to-day administration from our Exeter site.

Working within the Total FM team, you will coordinate job allocations, track progress, and ensure timely completion while maintaining excellent communication with clients, contractors, and internal teams. An Enhanced DBS check is required; full-time, site-based with 8/9am shifts.