Facilities Helpdesk Apprentice: Digital Support & Coordination

QA Limited; Motherwell; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Perkbox discounts

Cycle to work

Virtual GP

Wellbeing app

Job summary

Apleona UK is seeking a Digital Customer Support Apprentice to join the helpdesk and support the FedEx UK account. You will log and track requests, schedule engineers, and coordinate with teams across the UK using Navison and Sharepoint.

You will work with Excel, Outlook, Teams and Zoom to communicate updates and maintain accurate records of service activities. Monday to Friday hours apply.

Qualifications

• Good with technology and familiar with Microsoft packages.
• Excellent team player.
• Organised and proactive.
• Good written and verbal communication skills.
• Good time keeping.

Responsibilities

• Coordinate with engineers and subcontractors to log and track service requests.
• Schedule and dispatch engineers for reactive and planned maintenance tasks.
• Monitor client portal and update tickets with information.
• Raise purchase orders after engineers submit time sheets.
• Share information across sites using Sharepoint and ensure access.
• Produce job reports via Excel for the wider business.
• Use Teams and Zoom for internal meetings.
• Email engineers and clients with job updates using Outlook.

Job description

Apleona UK is seeking a Digital Customer Support Apprentice to join the helpdesk and support the FedEx UK account. You will log and track requests, schedule engineers, and coordinate with teams across the UK using Navison and Sharepoint.

You will work with Excel, Outlook, Teams and Zoom to communicate updates and maintain accurate records of service activities. Monday to Friday hours apply.