Digital Support Level 3 Apprenticeship - A&D

QA Limited; Paisley; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Practical training

33 days leave

Company pension

On-site parking

Supportive environment

Job summary

QA Limited is looking for an enthusiastic apprentice to join our busy traffic office in Paisley. You will learn to manage customer bookings from initial contact through invoicing, with full training and support provided.

Training will cover transport administration, diary management, and use of TOPS, SharePoint and Falcon, helping you build practical office skills and confidence in a transport operation environment.

Qualifications

• No previous transport or administration experience required.

Responsibilities

• Communicate with customers by telephone, email and digital platforms to confirm collection and delivery details.

Skills

Communication

Teamwork

Attention to detail

Time management

Microsoft Outlook

Excel

Tools

TOPS

SharePoint

Falcon

Microsoft Outlook

Excel

Office 365

Job description

Start your career in transport and logistics with A&D!

Earn while you learn, support customer bookings and build practical digital and office skills with an experienced team.

Looking to start your career in transport and logistics?

A&D Logistics is looking for an enthusiastic and reliable apprentice to join our busy traffic office. This role would suit a school or college leaver, or someone looking to begin a career in transport administration.

No previous transport or administration experience is required. We will provide training and support to help you build your confidence, develop practical office skills and learn how a transport operation works.

Working alongside our experienced team, you will learn how to manage customer bookings and ensure jobs have the information needed to run efficiently, from booking through to invoicing.

With training and support, you will:

• Communicate with customers by telephone, email and digital communication platforms to confirm collection and delivery addresses, loading and unloading times, and equipment requirements.
• Accurately enter and manage job bookings using our transport management system (TOPS) and other business software.
• Use digital scheduling and diary management tool to check bookings and ensure all job information is complete, accurate and up to date.
• Review booking records and proactively follow up with customers and colleagues to obtain any missing information before scheduled job dates.
• Use SharePoint and Falcon to securely store, organise and access customer, booking and operational documentation.
• Assist with calculating and communicating cancellation fees, waiting time charges and additional service costs using company systems and templates.
• Support the setup and maintenance of new customer accounts, ensuring information is recorded correctly within internal databases.
• Handle customer enquiries and provide updates using telephone systems, email and customer portals.
• Monitor booking and operational information, escalating missing details, service delays or customer concerns to the transport planning team.
• Use Microsoft Office applications, including Outlook, Word and Excel, alongside document management systems to support day-to-day office activities.
• Support the office with digital filing, document scanning, data entry and other general duties.
• Learn and follow company policies, procedures, data protection requirements and incident reporting processes, maintaining accurate records through company systems.
• Develop confidence using a range of transport and communication technologies to support efficient business operations.

What we are looking for:

• A positive attitude and willingness to learn.
• An interest in transport, logistics or office administration.
• Good communication skills and a polite, helpful approach.
• Attention to detail and a willingness to check your work.
• Computer literacy is preferred, particularly familiarity with Microsoft Outlook and Excel, although training will be provided.
• Good timekeeping, reliability and organisation.
• Ability to work as part of a team and follow instructions.
• Commitment to completing the training and learning requirements of the apprenticeship.

Working hours

9am-5pm, Monday to Friday.

Benefits

• Practical training and support from an experienced team.
• Time and support to complete the learning requirements of your apprenticeship.
• Opportunities to develop your skills and build a career in transport and logistics.
• 33 days’ annual leave per year.
• Company pension scheme.
• On-site parking.
• A supportive and collaborative working environment.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.