Digital Support Apprentice: Global Systems & Growth

QA Limited; Greenock; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Excellent career progression

Job summary

PG Paper, a fast-growing, internationally recognised company based in Greenock, Scotland, is seeking a Digital Support Apprentice to join its team. You will learn to support digital business processes, use Microsoft 365 tools, and work with NetSuite and Salesforce to record and update information.

The role offers 37.5 hours per week, Monday to Friday, and a salary in the apprentice range (£15,660–£21,250 per year), with strong career progression prospects within a globally connected organisation.

Responsibilities

• Support a range of digital business support and operational activities to help day-to-day processes.
• Carry out research and gather information using Microsoft 365 tools to present findings.
• Coordinate sample management within the order management process using NetSuite, Salesforce and 365.
• Learn to use Oracle NetSuite to support order management and other key operational processes.
• Use Salesforce to maintain client, supplier and business information and support activities.
• Create and maintain reports, spreadsheets, documents and other business information using Excel, Word and 365.
• Organise, track and review information with Excel while building confidence with data in daily activities.
• Use Outlook to manage emails, calendars and professional communication.
• Collaborate with colleagues across teams using Teams and 365 applications.
• Communicate professionally with clients and suppliers by phone and email.
• Support business processes by maintaining accurate records across NetSuite, Salesforce and 365.
• Coordinate activities between teams to ensure information and records are accessible.
• Support daily operations through digital support, systems and activities.
• Gain exposure to cross-functional activities and processes across the business.
• Develop understanding of how business systems and digital tools work together to support an international organisation.
• Take increasing ownership of tasks and projects, using systems to manage priorities and progress updates.

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Microsoft 365

Salesforce

Oracle NetSuite

Job description

PG Paper, a fast-growing, internationally recognised company based in Greenock, Scotland, is seeking a Digital Support Apprentice to join its team. You will learn to support digital business processes, use Microsoft 365 tools, and work with NetSuite and Salesforce to record and update information.

The role offers 37.5 hours per week, Monday to Friday, and a salary in the apprentice range (£15,660–£21,250 per year), with strong career progression prospects within a globally connected organisation.