Facilities Helpdesk & Scheduling Coordinator

Pearson Whiffin Recruitment Ltd; Chatham; On-site; GBP 24,000 - 26,000; Full time

Job summary

Pearson Whiffin Recruitment Ltd in Medway, Kent is seeking a Facilities Helpdesk Administrator to support the busy Facilities Management team. You will coordinate engineers and subcontractors, handle reactive and planned maintenance tasks, and update CAFM systems to ensure SLAs are met.

This fast-paced role requires strong organisation, communication, and attention to detail, with the ability to manage multiple priorities and keep works moving smoothly across the team and clients.

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and customer service skills.
• Confidence coordinating multiple engineers, contractors and maintenance requests.
• Good understanding of processes, deadlines and SLAs.
• Excellent attention to detail and accurate record-keeping.

Responsibilities

• Manage incoming maintenance requests and coordinate engineers and subcontractors to attend reactive works within SLAs.
• Plan and coordinate engineering schedules and act as a key contact for engineers.
• Monitor jobs requiring additional resources and reschedule as needed.
• Coordinate materials and equipment; ensure information is recorded.
• Track completed works and return/docket records correctly.
• Review weekly performance reports and follow up on outstanding tasks.

Job description

Pearson Whiffin Recruitment Ltd in Medway, Kent is seeking a Facilities Helpdesk Administrator to support the busy Facilities Management team. You will coordinate engineers and subcontractors, handle reactive and planned maintenance tasks, and update CAFM systems to ensure SLAs are met.

This fast-paced role requires strong organisation, communication, and attention to detail, with the ability to manage multiple priorities and keep works moving smoothly across the team and clients.