Building Experience Coordinator

JIK-Integral UK Limited; Coleshill Heath; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Birmingham is seeking an experienced Facilities Building Coordinator to deliver facilities management and customer service at Compton House, with oversight of Power Engineering Services and DRC sites. The role combines facilities coordination with front-of-house reception support on Mondays and Fridays and as needed.

The role requires 3–5 years in integrated facilities management, strong communication and stakeholder skills, and proficiency with MS Office and

Qualifications

• 3–5 years' experience in integrated facilities management
• Front-of-house/reception experience, ideally in corporate settings
• Excellent communication, customer service, and stakeholder management skills
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems
• Strong organisational skills with ability to manage multiple priorities
• Knowledge of H&S regulations, risk assessments, and safe working procedures

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems.
• Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs.
• Conduct RAMS vetting, contractor sign-off, and quality assurance.
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects.
• Monitor vendor performance, manage purchase orders, and ensure compliance with standards and schedules.
• Provide professional reception coverage and manage visitor access and queries.

Skills

Years of experience

Front-of-house experience

Communication skills

MS Office proficiency

Facilities coordination

H&S knowledge

Education

IOSH/NEBOSH certification

Tools

CAFM/CMMS

Building Management Systems

Job description

Posted 6 Days Ago Full Time Less than 10 Applies

Birmingham, POST-WML B37 7YE

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

We are seeking an experienced Facilities Building Coordinator to deliver exceptional facilities management and customer service at Compton House, with operational oversight of Power Engineering Services and DRC sites. This role combines facilities coordination with front-of-house reception support (Mondays, Fridays, and cover for absences).

Key Responsibilities

Operational Oversight

Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo). Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs. Conduct RAMS vetting, contractor sign-off, and quality assurance.

Service Delivery

Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.

Reception & Front-of-House

Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.

Compliance & Safety

Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.

• 3–5 years' experience in integrated facilities management within commercial environments
• Front-of-house/reception experience, ideally in corporate settings
• Excellent communication, customer service, and stakeholder management skills
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems
• Strong organisational skills with ability to manage multiple priorities
• Knowledge of H&S regulations, risk assessments, and safe working procedures

Desirable

IOSH/NEBOSH qualification, multi-site experience, understanding of M&E services.

Location

On-site –Birmingham, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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