Facilities Duty Officer & Customer Service Advisor

CBRE Group, Inc.; Scotland; On-site; GBP 18,000 - 24,000; Part time

Job summary

CBRE Group, Inc. is seeking a Part Time Customer Service Administrator to join the team in Stornoway. The role supports the Facilities Manager and FM Supervisors with daily tasks, surveys, and project work in line with client and contract specifications.

Your duties include maintaining client relations, complying with company policies, and contributing to daily/weekly schedules. Weekend shifts (Sat 06:30-16:00, Sun 11:30-18:45) and on-call duties are part of this permanent position.

Qualifications

• This role requires strong customer service and administrative skills.
• Experience coordinating facilities or building management tasks is a plus.
• Ability to follow procedures and maintain accurate records.

Responsibilities

• Provide a supportive role under the Facilities Manager and FM Supervisors.
• Complete nominated tasks, customer care surveys, activities and projects with the client.
• Assist in maintaining the partnership and close working relationship with the client.
• Comply with all company policies and procedures.
• Identify and report issues related to Maintenance and Customer Services within FM contract specs.
• Maintain up-to-date knowledge of Emergency planning and controls.
• Contribute to daily and weekly tasks on the work schedule.

Skills

Customer service

Administrative support

Facilities coordination

Job description

CBRE Group, Inc. is seeking a Part Time Customer Service Administrator to join the team in Stornoway. The role supports the Facilities Manager and FM Supervisors with daily tasks, surveys, and project work in line with client and contract specifications.

Your duties include maintaining client relations, complying with company policies, and contributing to daily/weekly schedules. Weekend shifts (Sat 06:30-16:00, Sun 11:30-18:45) and on-call duties are part of this permanent position.