Part Time Customer Service Administrator

CBRE Group, Inc.; Scotland; On-site; GBP 18,000 - 24,000; Part time

Job summary

CBRE Group, Inc. is seeking a Part Time Customer Service Administrator to join the team in Stornoway. The role supports the Facilities Manager and FM Supervisors with daily tasks, surveys, and project work in line with client and contract specifications.

Your duties include maintaining client relations, complying with company policies, and contributing to daily/weekly schedules. Weekend shifts (Sat 06:30-16:00, Sun 11:30-18:45) and on-call duties are part of this permanent position.

Qualifications

• This role requires strong customer service and administrative skills.
• Experience coordinating facilities or building management tasks is a plus.
• Ability to follow procedures and maintain accurate records.

Responsibilities

• Provide a supportive role under the Facilities Manager and FM Supervisors.
• Complete nominated tasks, customer care surveys, activities and projects with the client.
• Assist in maintaining the partnership and close working relationship with the client.
• Comply with all company policies and procedures.
• Identify and report issues related to Maintenance and Customer Services within FM contract specs.
• Maintain up-to-date knowledge of Emergency planning and controls.
• Contribute to daily and weekly tasks on the work schedule.

Skills

Customer service

Administrative support

Facilities coordination

Job description

Part Time Customer Service Administrator

Job ID

261673

Posted

17-Feb-2026

Role type

Full-time

Areas of Interest

Accounting/Finance, Administrative, Building Management, Customer Service, Facilities Management

Location(s)

Isle of Lewis - Scotland - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Customer Service Advisor to join the team located in Stornoway! The position of the Facilities Duty Officer incorporates FM services and Customer Services in an active role where daily inspections, procedures and duties are carried out to the FM contract specifications.

The Role

• Provide a supportive role under the Facilities Manager and FM Supervisors
• Complete nominated tasks, customer care surveys, activities and projects organised in connection with our client
• Assist / contribute to maintaining the partnership and close working relationship with our client
• Comply with all company policies and procedures
• Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and escalated / resolve to a satisfactory conclusion
• Maintain up to date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls.
• Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.

This is a full time permanent position!

Hours

• Sat 06:30 - 16:00 & Sunday 11:30 - 18:45
• Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
• Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary).

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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